







Free To Grow
Mailman School
of Public Health
Columbia University
722 West 168th Street,
8th Floor
New York, NY 10032
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Co-location, common intake, and single point of entry: Are they the best answers to service fragmentation?
Case Management
Charles Bruner
This paper describes the structural reorganization of the manner in which existing public programs and services are provided within a community. Variously, such reorganizations have been presented under the banners of "co-location," "common intake and assessment," "one-stop shopping," "single point of entry," "case management," or developing a "seamless system of services." Generally, such reforms have been proposed in order to achieve one or more of the following three goals: (a) increased system efficiency through reduced duplication of effort across programs, (b) easier access to services by families, and (c) better matching of services with family needs.
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